Shipping Policy

At Bikeano, we are committed to delivering your orders quickly, safely, and at no additional cost. This Shipping Policy explains how we handle shipping, delivery times, and order processing for all purchases made through bikeano.shop.

1. Shipping Coverage

Bikeano currently ships to all locations within the United States.
We do not offer international shipping at this time, but we are working to expand our service in the near future.

2. Shipping Costs

Standard Shipping: Free on all U.S. orders.
We believe in transparent pricing — there are no hidden fees or additional handling costs.

If you require expedited or express delivery, such options may be available at checkout for an additional fee.

3. Processing Time

All orders are processed within 1 to 2 business days after payment confirmation.
Processing times may vary slightly during high-volume periods or holidays. Orders placed on weekends or public holidays will be processed the next business day.

4. Estimated Delivery Time

Standard delivery typically takes 3 to 8 business days depending on your location.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Please note:

Delivery times are estimates and may vary due to external factors such as weather, carrier delays, or peak shipping seasons.
Remote or rural areas may require additional delivery time.

5. Order Tracking

Once your order ships, you will receive an email with your tracking number and link to track your shipment in real time.
If you do not receive your tracking information within three business days, please contact us at contact@bikeano.shop for assistance.

6. Delivery Issues

If your package is delayed, lost, or delivered incorrectly, contact our support team immediately at contact@bikeano.shop.
We will work directly with the carrier to locate and resolve the issue as quickly as possible.

Bikeano is not responsible for delays caused by incorrect shipping addresses provided by customers. Please verify all information before submitting your order.

7. Damaged Packages

We take great care in packaging all orders securely.
If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and item(s). We will arrange a replacement or refund as appropriate.

8. Order Changes or Cancellations

If you need to modify or cancel your order, contact us immediately after placing it. Once an order has been processed or shipped, we are unable to make changes.

For assistance, email contact@bikeano.shop or call (330) 762-5877.

9. Incorrect Address Disclaimer

It is the customer’s responsibility to provide accurate shipping information.
If an incorrect or incomplete address is entered and results in a failed delivery, additional shipping fees may apply for redelivery.

10. Contact Information

For questions about shipping, delivery times, or tracking your order, please contact our customer support team:

Bikeano
Email: contact@bikeano.shop
Phone: (330) 762-5877
Address: 1048 Commonwealth Ave, Boston, MA 02215, United States