FAQ’s

Frequently Asked Questions

What products does Bikeano offer?

Bikeano specializes in quality bicycles, cycling apparel, protective gear, and accessories. Our catalog includes mountain bikes, road bikes, electric bikes, helmets, gloves, jerseys, and maintenance equipment designed to meet the needs of all riders.

Where is Bikeano located?

Our mailing address is 1048 Commonwealth Ave, Boston, MA 02215, United States. We operate primarily as an online retailer, allowing us to offer nationwide service and free standard shipping on all orders.

How can I contact Bikeano?

You can reach our customer service team by email at contact@bikeano.shop or by phone at (330) 762-5877. We respond to most inquiries within one business day.

Do you offer free shipping?

Yes. Bikeano provides free standard shipping on all U.S. orders. There are no hidden fees or additional handling charges. Expedited shipping options may be available at checkout.

How long will delivery take?

Orders are typically delivered within 3 to 8 business days after processing. You will receive tracking information once your order has shipped. Delivery times may vary depending on your location and product availability.

What is your return policy?

Bikeano offers a 30-day return policy on most products. Items must be unused, in original packaging, and accompanied by proof of purchase. To start a return, please contact our support team at contact@bikeano.shop for step-by-step instructions.

Are your products covered by a warranty?

Many of our products come with a manufacturer’s warranty. Warranty coverage details are listed on the individual product pages. If you have questions about warranty terms, contact our customer service team before placing your order.

How can I track my order?

Once your order ships, you will receive an email containing your tracking number and a direct link to track your package. You can also log into your Bikeano account to view your order status at any time.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payments are processed through trusted gateways to protect your information.

Is shopping on Bikeano secure?

Yes. Bikeano uses secure SSL encryption to protect your personal and payment data. We do not store sensitive payment information and follow best practices for online security and customer privacy.

Do you ship internationally?

Currently, Bikeano ships within the United States. We are working toward expanding our service to international customers in the future.

Can I modify or cancel my order after placing it?

If you need to change or cancel an order, please contact us immediately at contact@bikeano.shop. We will make every effort to update your order before it is processed and shipped.